Frequently asked questions

How can I pay for my RAV?

We accept credit/debit cards (Visa, Visa Electron, Mastercard or Maestro) and PayPal. The security of processing Internet payments is guaranteed by the payment acceptance system. All operations with payment cards take place in accordance with the requirements of VISA International and MasterCard.

Is there a partial payment plan?

Yes, you can divide the payment into several parts. The first payment should be $100 or more. To use this option, please contact us via livechat or email

How much are customs fees?

In some countries, especially in the European Union you will need to pay the customs fee which can be around 20-30%. We can claim a lower price on your parcel to reduce the fees and save your money.

How long will I wait for my RAV Vast after payment?
The waiting time is about 8-12 weeks long after placing order. The waiting time is approximate and it can significantly change depending on circumstances.
How much is the shipping cost?
Shipping price for one RAV is: Europe – $62; USA, Japan – $77; Taiwan – $92; Australia, Africa, New Zealand – $110. You can calculate the shipping cost to your country here.
I placed the order and paid for it, how can I check delivery status?
After despatching your order we send you the tracking number which you can use here to check the delivery status. If you haven’t got your number, please contact us.
What about customizations (colour, tuning, material, etc.)?
Custom options are not available as we don’t want to take risks and conduct unpredictable experiments. Every scale we offer is carefully selected and tuned in the way to make it sound as good as possible on a RAV.
Which tuning should I get? How to choose the best one for me?
Every scale represents a certain mood and culture – try listening to the demonstrations (you can do it here) and find the one you like the most. If you’re having trouble deciding, feel free to ask us – we’ll guide you through the tunings and help with the right choice.
Which tuning is the best for beginners?
We recommend B Celtic or D Major – those are the most beginner-friendly tunings.
How do I take care of my RAV?
We suggest two caring products: Phoenix Handpan Oil, which was designed specifically for taking care of handpans and RAV drums, or Frog Lube CLP. If you don’t have those available in your place, try using coconut oil. Depending on humidity in your place, you should figure out how many times a month should you apply the product. If you live in a humid place, we suggest applying it once or twice a week. For the places with normal/low humidity it’s okay to use it once or twice a month.
How can I try playing a RAV?
Tell us where are you based and we will try and find a RAV reseller/partner in the same area. Or we can show you the drum live via Skype or other videochat.
What should I do to became your partner / representative?
Please contact us via e-mail and we’ll discuss the partnership conditions.
I recorded a video and want you to place it on your social media!
Great! We’ll be glad to share it with our community. Send us a link to your YouTube video on
Still have any questions?
Ask RAV team