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          FAQ Rav Vast | Welcome to the official website

          Home
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          Information
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          FAQ
          If you have just discovered the world of RAV, you probably want to ask us something. Here are the answers for the most frequesntly asked questions.

          Haven't found what you are looking for? Ask in chat!

          • General inquiries
          • Payment inquiries
          What should i do if the brass rim goes dark over time?

          It is a natural process for copper alloys. The oxidation process always takes a different time and depends on many factors. The fingerprints on the brass rim in the heat (hot room) may go dark in several weeks. In some other cases the brass rim may go dark in several months. 


          Unfortunately, there is no safe way to make it look shiny and get rid of the marks. Don`t worry; it is not rusting, and the prints have no impact on the sound or term of RAV`s use. We recommend polishing with a dry felt cloth. If it doesn`t help you can wipe the brass rim with 240 grit, kindly avoid the RAV`s blue coat. The rope braid protects the brass rim from touch, so the new traces of oxidation should not appear. 

          I placed the order and paid for it, how can I check delivery status?

          We sent you the tracking number, you can use it here and check delivery status.

          Check status
          I want to order two (three) compatible RAVs, can you recommend the models which works together?

          Those RAVs sounds good together:
          1)A Integral + D Celtic Minor
          2)A Integral + C Golden Gate
          3)E Low Pygmy + B Celtic Minor (or B RUS, B Celtic Double Ding)
          4)A RUS + D Major
          5)B Celtic Minor (or B RUS, B Celtic Double Ding) + D Major
          6)E Low Pygmy + B Celtic Minor + D Major
          7)G Pygmy + D Major (not all notes are fit together but it's an interesting combination)
          8)G Pygmy + D Celtic Minor
          9)G Minor Pentatonic + D Celtic Minor

          Which scale is the best for the beginner?

          We recommend G Pygmy, B Celtic or D Major - the most popular scales among beginners.

          What is the difference between Vast and Vast 2?
          We make RAV VAST from 2 types of steel 1.5mm and 2mm thick. We do this, because some tunings sound better in thicker steel and some of them make better sound in thinner steel. For example, all the B tunings have always bee made from 2mm steel. So VAST2 is the marking for models made from 2mm steel Both types have nice long sustain and perfect sound. Please note: - VAST2 is not an improved model of the instrument, or "next generation drum". Some scales work in 1,5mm steel and some work better in 2mm steel. - It's not technically possible to make VAST scales from 2mm steel and vice versa, so you can't get a RAV VAST 2 G Pygmy or RAV VAST B Celtic Minor - There's no difference in price between VAST and VAST2 - "2" may be absent in the names of the scales like on our site, but the instrument is still made from 2mm steel.
          What about safety of the drum in delivery time?

          Stay calm, we got this!
          For RAV Vast Drum we use foam for protection. Also, drum delivered in a box with a special mark as “breakable”.
          RAV PAN delivered in a hard case which is included in the price of the instrument. We use a bubble-wrap as additional protection for the handpan.

          How do I take care of my RAV?
          If your RAV drum is not covered with protective paint  (elder versions of the RAV Vasts, golden RAV Vasts, and all the RAV Pans), wipe it with a dry cloth to remove dust and dirt. Then take a small amount of oil or professional lubricant and cover the entire surface after your playing session. Remove the residual oil with a microfiber cloth. The best oils to prevent rust are Froglube CLP, Phoenix Handpan oil or you can use average culinary coconut oil. The oil treatment will help to prevent rust.

          Be careful with unknown oils and lubricants as some of them can harm the protective coating. Test it on a tiny surface on the bottom part of the drum to be sure it works properly before covering the whole RAV.

          The painted RAVs are resistant to moisture and rust so they require little care. Use a slightly wet cloth to remove dust (don’t panic, the painted RAV’s are water-resistant). The painted RAV’s do not require applying any oils or lubricants unless you are going to store your instrument for a long period of time without using it (like for 2-3 weeks). In this case, apply some very slight amount of non-organic based oils. Avoid applying a lot as it may become sticky. Never use culinary oils with painted RAVs.
          How to choose the best RAV Drum for me?
          There's no top or bottom and it all comes down to which sound you like the most. Firstly we suggest watching these videos, and if you're still having trouble choosing, just contact us. We'll gladly help you! 
          Watch playlist
          Is it possible to customize my RAV? (Different colour, custom scale etc.)
          Custom options are not available at the moment as we don't want to take risks and conduct unpredictable experiments. Every scale we offer is carefully selected and tuned in the way to make it sound as good as possible. 
          How long will I wait for my RAV VAST after the payment?

          We have some tunings available for immediate shipping. Other ones will take about 2-4 weeks after the payment.

          Is it possible to become a reseller/partner?

          Yes, you can become our partner. Please contact us via hi@ravvast.com, to discuss the details.

          How can I pay for my RAV?
          On our website, you can choose several methods of payment.

          PAYPAL

          Pay for your order from e-wallet on the PayPal platform. Suitable for those who already have a PayPal account.

          Advantages:
          • Secure transaction.
          • The PayPal platform uses a buyer protection program.
          • Quick. The electronic transfer takes place within the platform's system, from your account to ours. With PayPal, you don’t need to wait for approvement from the Bank.


          Disadvantages:
          • Paying is only available for individuals
          • You need to have an account on the platform
          • No credits.

          CLOUDPAYMENTS and FONDY

          Easy online payment with the help of your card (both credit and debit). Both suitable for instant payments.
          The difference between them is 3D Secure (3-domain structure), also known as payer authentication. It is a security protocol that helps to prevent fraud in online credit and debit card transactions. In other words, it’s an SMS notification.
          CloudPayments have a 3D Secure system, and Fondy doesn’t have it.
          So when you choose between those two payment platforms, the result will depend on your card possibilities.

          Advantages:
          • Quick transaction.
          • You don’t need to create any accounts.
          • The order is paid directly from your card.


          Disadvantages:
          No credits.

          BANK TRANSFER (SWIFT)

          SWIFT is a common and universal payment system, used for bank wires worldwide. It transfers funds between different bank accounts. The sending bank receives the order to transfer a certain amount of money. The sending bank transmits the data through the SWIFT system to the receiving bank. After that the message contains settlement instructions.

          Advantages:
          • Gives an opportunity to pay on behalf of a legal entity
          • You don't have to even have a card at all, not to mention other payment platforms accounts


          Disadvantages:
          • No credits
          • Transferring money takes about 3-5 business days and we start packing your order after full payment is received
          • Your bank can charge you an additionsl fee for a transaction


           Learn more in chat! 
          Is it possible to pay in installments?

          Yes, you can divide the payment into several parts. The conditions of part payment:

          -The minimum sum you may start with is 100 USD.

          -You have up to 3 months to complete the payment.

          -When full payment is done, we ship the instrument to you

          To use this option, please contact us via live chat or email hi@ravvast.com

          What guarantee do you give for your products?

          Our company gives a guarantee period for our products:

          RAV VAST - 2 years, from the moment of receipt of the goods
          RAV PAN – 1 year, from the date of receipt of the goods
          Accessories – 1 year, from the date of receipt of the goods
          T–shirts and souvenirs - 14 days from the date of receipt of the goods.

          Didn't find what you're looking for?

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          RAV LABS Our contacts Monday to Friday, 09:00 to 17:00 (GMT + 5). 24/7 support via chat on our website.
          +7 (342) 264 01 02
          hi@ravvast.com
          Monastyrskaya str. 2a, Perm, 614 000, Russia

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