FAQ Rav Vast | Welcome to the official website

It is a natural process for copper alloys. The oxidation process always takes a different time and depends on many factors. The fingerprints on the brass rim in the heat (hot room) may go dark in several weeks. In some other cases the brass rim may go dark in several months. 

Unfortunately, there is no safe way to make it look shiny and get rid of the marks. Don`t worry; it is not rusting, and the prints have no impact on the sound or term of RAV`s use. We recommend polishing with a dry felt cloth. If it doesn`t help you can wipe the brass rim with 240 grit, kindly avoid the RAV`s blue coat. The rope braid protects the brass rim from touch, so the new traces of oxidation should not appear. 

We sent you the tracking number, you can use it here and check delivery status.

Those RAVs sounds good together:
1)A Integral + D Celtic Minor
2)A Integral + C Golden Gate
3)E Low Pygmy + B Celtic Minor (or B RUS, B Celtic Double Ding)
4)A RUS + D Major
5)B Celtic Minor (or B RUS, B Celtic Double Ding) + D Major
6)E Low Pygmy + B Celtic Minor + D Major
7)G Pygmy + D Major (not all notes are fit together but it's an interesting combination)
8)G Pygmy + D Celtic Minor
9)G Minor Pentatonic + D Celtic Minor

We recommend G Pygmy, B Celtic or D Major - the most popular scales among beginners.

We make RAV VAST from 2 types of steel 1.5mm and 2mm thick. We do this, because some tunings sound better in thicker steel and some of them make better sound in thinner steel. For example, all the B tunings have always bee made from 2mm steel. So VAST2 is the marking for models made from 2mm steel Both types have nice long sustain and perfect sound. Please note: - VAST2 is not an improved model of the instrument, or "next generation drum". Some scales work in 1,5mm steel and some work better in 2mm steel. - It's not technically possible to make VAST scales from 2mm steel and vice versa, so you can't get a RAV VAST 2 G Pygmy or RAV VAST B Celtic Minor - There's no difference in price between VAST and VAST2 - "2" may be absent in the names of the scales like on our site, but the instrument is still made from 2mm steel.

Stay calm, we got this!
For RAV Vast Drum we use foam for protection. Also, drum delivered in a box with a special mark as “breakable”.
RAV PAN delivered in a hard case which is included in the price of the instrument. We use a bubble-wrap as additional protection for the handpan.

If your RAV drum is not covered with protective paint  (elder versions of the RAV Vasts, golden RAV Vasts, and all the RAV Pans), wipe it with a dry cloth to remove dust and dirt. Then take a small amount of oil or professional lubricant and cover the entire surface after your playing session. Remove the residual oil with a microfiber cloth. The best oils to prevent rust are Froglube CLP, Phoenix Handpan oil or you can use average culinary coconut oil. The oil treatment will help to prevent rust.

Be careful with unknown oils and lubricants as some of them can harm the protective coating. Test it on a tiny surface on the bottom part of the drum to be sure it works properly before covering the whole RAV.

The painted RAVs are resistant to moisture and rust so they require little care. Use a slightly wet cloth to remove dust (don’t panic, the painted RAV’s are water-resistant). The painted RAV’s do not require applying any oils or lubricants unless you are going to store your instrument for a long period of time without using it (like for 2-3 weeks). In this case, apply some very slight amount of non-organic based oils. Avoid applying a lot as it may become sticky. Never use culinary oils with painted RAVs.

There's no top or bottom and it all comes down to which sound you like the most. Firstly we suggest watching these videos, and if you're still having trouble choosing, just contact us. We'll gladly help you! 

Custom options are not available at the moment as we don't want to take risks and conduct unpredictable experiments. Every scale we offer is carefully selected and tuned in the way to make it sound as good as possible. 

Our company gives a guarantee period for our products: