FAQ Rav Vast | Welcome to the official website

If you have just discovered the world of RAV, you probably want to ask us something. Here are the answers for the most frequesntly asked questions.

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General inquiries
Payment inquiries

I placed the order and paid for it, how can I check delivery status?

We sent you the tracking number, you can use it here and check delivery status.

Check status

I want to order two (three) compatible RAVs, can you recommend the models which works together?

Those RAVs sounds good together:
1)A Integral + D Celtic Minor
2)A Integral + C Golden Gate
3)E Low Pygmy + B Celtic Minor (or B RUS, B Celtic Double Ding)
4)A RUS + D Major
5)B Celtic Minor (or B RUS, B Celtic Double Ding) + D Major
6)E Low Pygmy + B Celtic Minor + D Major
7)G Pygmy + D Major (not all notes are fit together but it's an interesting combination)
8)G Pygmy + D Celtic Minor
9)G Minor Pentatonic + D Celtic Minor

Which scale is the best for the beginner?

We recommend G Pygmy, B Celtic or D Major - the most popular scales among beginners.

What is the difference between Vast and Vast 2?

We make RAV VAST from 2 types of steel 1.5mm and 2mm thick. We do this, because some tunings sound better in thicker steel and some of them make better sound in thinner steel. For example, all the B tunings have always bee made from 2mm steel. So VAST2 is the marking for models made from 2mm steel Both types have nice long sustain and perfect sound. Please note: - VAST2 is not an improved model of the instrument, or "next generation drum". Some scales work in 1,5mm steel and some work better in 2mm steel. - It's not technically possible to make VAST scales from 2mm steel and vice versa, so you can't get a RAV VAST 2 G Pygmy or RAV VAST B Celtic Minor - There's no difference in price between VAST and VAST2 - "2" may be absent in the names of the scales like on our site, but the instrument is still made from 2mm steel.

What about safety of the drum in delivery time?

Stay calm, we got this!
For RAV Vast Drum we use foam for protection. Also, drum delivered in a box with a special mark as “breakable”.
RAV PAN delivered in a hard case which is included in the price of the instrument. We use a bubble-wrap as additional protection for the handpan.

How do I take care of my RAV?

We suggest two caring products: Phoenix Handpan drum Oil, which was designed giving support to taking care of your handpan musical instrument, or Frog Lube CLP. If you don't have those available in your place, try using coconut oil.

Depending on humidity in your place, you should figure out how many times a month should you apply the product. If you live in a humid place, we suggest applying it once or twice a week. For the places with normal/low humidity it's okay to use it once or twice a month. We suggest watching this video.

Watch video

How to choose the best RAV Drum for me?

There's no top or bottom and it all comes down to which sound you like the most. Firstly we suggest watching this video, and if you're still having trouble choosing, just contact us. We'll gladly help you!

Watch video

Is it possible to customize my RAV? (Different colour, custom scale etc.)

Custom options are not available at the moment as we don't want to take risks and conduct unpredictable experiments. Every scale we offer is carefully selected and tuned in the way to make it sound as good as possible.

How long will I wait for my RAV VAST after the payment?

We have some tunings available for immediate shipping. Other ones will take about 2-4 weeks after the payment.

Is it possible to become a reseller/partner?

Yes, you can become our partner. Please contact us via hi@ravvast.com, to discuss the details.

How can I pay for my RAV?

On our website, you can choose several methods of payment.

PAYPAL

Pay for your order from e-wallet on the PayPal platform. Suitable for those who already have a PayPal account.

Advantages:

Secure transaction.
The PayPal platform uses a buyer protection program.
Quick. The electronic transfer takes place within the platform's system, from your account to ours. With PayPal, you don’t need to wait for approvement from the Bank.

Disadvantages:

Paying is only available for individuals
You need to have an account on the platform
No credits.

CLOUDPAYMENTS and FONDY

Easy online payment with the help of your card (both credit and debit). Both suitable for instant payments.
The difference between them is 3D Secure (3-domain structure), also known as payer authentication. It is a security protocol that helps to prevent fraud in online credit and debit card transactions. In other words, it’s an SMS notification.
CloudPayments have a 3D Secure system, and Fondy doesn’t have it.
So when you choose between those two payment platforms, the result will depend on your card possibilities.

Advantages:

Quick transaction.
You don’t need to create any accounts.
The order is paid directly from your card.

Disadvantages:
No credits.

BANK TRANSFER (SWIFT)

SWIFT is a common and universal payment system, used for bank wires worldwide. It transfers funds between different bank accounts. The sending bank receives the order to transfer a certain amount of money. The sending bank transmits the data through the SWIFT system to the receiving bank. After that the message contains settlement instructions.

Advantages:

Gives an opportunity to pay on behalf of a legal entity
You don't have to even have a card at all, not to mention other payment platforms accounts

Disadvantages:

No credits
Transferring money takes about 3-5 business days and we start packing your order after full payment is received
Your bank can charge you an additionsl fee for a transaction

Learn more in chat!

Is it possible to pay in installments?

Yes, you can divide the payment into several parts. The conditions of part payment:

-The minimum sum you may start with is 100 USD.

-You have 8-12 weeks to complete the payment.

-When full payment is done, we ship the instrument to you

To use this option, please contact us via livechat or email hi@ravvast.com