Guarantee

1. 30-Days Money-Back Guarantee

We stand behind every item created by RAV Vast. And still, the customer experience is our priority. If for any (and we mean ANY) reason the RAV products do not live up to your expectations, just drop us a message within 30 days of receiving the package and we’ll provide you with a full refund of any RAV instrument or accessory without asking any questions. Check out the following how-to.

RAV drums are warranted against possible defects for a period of two years, accessories - a year from the date of the purchase. If treated carefully, the drums and accessories will serve you for a long-long time.
Keep in mind that the warranty is not provided on damage caused by improper or negligent treatment, use or changes made by third-party services. Learn how to take care of your instrument and provide it with everlasting life.

Common customer cases

• You received the order but the sound or content doesn’t match your expectations
  You have the right to change your mind about the item just as a matter of your personal taste. In this case, we offer you 30 days to return the item back. All products are required to be returned in their original packaging, with all components and accessories and without any signs of use.
• You received the drum but it seems to be untuned
  No need to panic, just send a message to hi@ravvast.com and inform us about the problem.  If the issue is determined, we will take the instrument back, repair it, and send it over to you back again taking care of all the shipping costs.
• You received the order, but the items have some visible defects
  Again, contact us via hi@ravvast.com and we’ll provide you with a few options to solve this problem.
• Your order was lost
  If the status of your package has no updates for 30 days, send an email to hi@ravvast.com. Our service manager will check out the status and expedite the delivery. Even if the shipping service or post office loses your parcel, we’ll send you another one and fulfil all the expenses.
• You got the wrong order
  If you got the wrong scale, missing items or a wrong set of items, please, contact us via email hi@ravvast.com. We’ll provide a return and send you the right set.

3. Skill-boosting warranty

We promise you can start playing your RAV right away and it’s the gospel truth. You can practice intuitive playing with the RAV Vast without any learning required. However, if you want to boost your skills, learn some techniques and get deeper into the matter, mastering the RAV drum from a beginner to a pro, we provide you with all the needed tools for that!
As a member of the RAV family, you’ll have access to a personal RAV account. You will also have access to the set of unique tutorials,  blog and RAV Guidebook with the basics of music theory and a whole bunch of useful tips about playing the RAV drums that we’ve been collecting for five years (no additional logins or passwords required).
Get support throughout the RAV Vast community! Follow our YouTube channel and stay tuned on  Facebook and Instagram. There’s a whole bunch of tutorials created by the most outstanding professional musicians and tons of videos for your inspiration.