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          Guarantee

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          Guarantee
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          1. 30-Days Money-Back Guarantee

          We stand behind every item created by RAV Vast. And still, the customer experience is our priority. If for any (and we mean ANY) reason the RAV products do not live up your expectations, just drop us a message within 30 days of your purchase and we’ll provide you with a full refund of any RAV instrument or accessory without asking any questions. Check out the following how-to.

          1.1. You have paid for your order but for some reason, you changed your mind

          If you decide to change or cancel an order that hasn’t been shipped yet, we’ll provide a full refund right away without any actions required from your side.

          1.2. You received the parcel but changed your mind after

          If after the package arrival you decide that the item does not fit you, you can return the item within 7 days after receipt and get a full refund during the first 30 days from the date of sending back the instrument. 

          2. One year warranty

          Your RAV Vast-branded product is warranted against possible defects for a period one year from the date when you purchased the item. If treated carefully, the drums and accessories will serve you for a long-long time.
          Keep in mind that the warranty is not provided on damage caused by improper or negligent treatment, use or changes made by third-party services. Learn how to take care of your instrument and provide it with everlasting life.

          Common customer cases
          • You received the order but the sound or content doesn’t match your expectations
            You have the right to change your mind about the item just as a matter of your personal taste. In this case, we offer you 7 days to return the item back. All products are required to be returned in their original packaging, with all components and accessories and without any signs of use.
          • You received the drum but it seems to be untuned
            No need to panic, just send a message to hi@ravvast.com and inform us about the problem.  If the issue is determined, we will take the instrument back, repair it, and send over to you back again taking care of all the shipping costs.
          • You received the order, but the items have some visible defects
            Again, contact us via hi@ravvast.com and we’ll provide you with a few options to solve this problem.
          • Your order was lost
            If the status of your package has no updates for 30 days, send an email to hi@ravvast.com. Our service manager will check out the status and expedite the delivery. Even if the shipping service or post office loses your parcel, we’ll send you another one and fulfill all the expenses.
          • You got the wrong order
            If you got the wrong scale, missing items or a wrong set of items, please, contact us via email hi@ravvast.com. We’ll provide a return and send you the right set.

          3. Skill-boosting warranty

          We promise you can start playing your RAV right away and it’s the gospel truth. You can practice intuitive playing with the RAV Vast without any learning required. However, if you want to boost your skills, learn some techniques and get deeper into the matter, mastering the RAV drum from a beginner to a pro, we provide you with all the needed tools for that!
          As a member of the RAV family, you’ll have access to a personal RAV account. You will also have access to the set of unique tutorials,  blog and RAV Guidebook with the basics of music theory and a whole bunch of useful tips about playing the RAV drums that we’ve been collecting for five years (no additional logins or passwords required).
          Get support throughout the RAV Vast community! Follow our YouTube channel and stay tuned on  Facebook and Instagram. There’s a whole bunch of tutorials created by the most outstanding professional musicians and tons of videos for your inspiration.

           


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