Etsy
Urgent: How RAV Labs is working during the COVID-19 pandemic.
Dear RAV-family, we believe you are all self-isolating now. Don't worry most of the RAV Team are still at work in their home offices. So our shop is still working: we place your orders, process and ship them.
Our office is empty now as we are all self-isolating, due to that we can't take phone calls. But we're in touch with you 24/7 in chat, in social media and on email, so please contact us online and stay safe.
Shipping services at the moment use courier delivery, which is a huge relief! Our online shop has 3 versions now, bear in mind that they ship to different countries and use different shipping services:
1) ravvast.com - ships the orders worldwide except for EU and Russian Federation.
Provides shipping by EMS (standard shipping) - works as usual (21-30), but because of the pandemic, there is a possibility of delays since that some of the orders shipped by land. We’ll make sure to notify you when your order ships.
Unfortunately, EMS shipping service stopped shipping goods to several countries during the pandemic, here's the list:
-Kuwait
-Libya
-Peru
-Moldavia
-Sri-Lanka
-Philippines
-Tunisia
-Lebanon
-Cayman Islands
-French Polynesia
-Maldives
-Easter Island (Chile)
-Myanmar
-Ecuador
-Montenegro
-New Caledonia
-Mauretania
-Honduras
-South Africa
-Chad
-India
-Samoa
-Zimbabwe
DHL (express shipping) - works as usual (up to 5-7 days), there is a possibility of delays due to the pandemic. Please note that DHL states bigger shipping terms just in case. Also for the buyers who don't want to sign the documents to avoid unnecessary contacts, DHL has temporarily activated the Signature Release service on the platform of On Demand Delivery for all B2С orders. Address DHL to learn more.
2) eu.ravvast.com - ships around the EU without extra customs charges, you can read about how it works here. The offered shipping service is TNT.
TNT works as usual (up to 7 days), there is a possibility of delays due to the pandemic. TNT also provides courier shipping so you don't have to visit the post office.
France stopped accepting packages in the period from 03.28.20 till 03.30.20, so this might cause some delays.
Here in Russia May holidays are coming soon! Please, pay your attention - our online store will be open for you, but all orders, which were left on the site from April 30 to May 5, will be sent only after May 6.
Thank you that you are with us during this hard time. Please, stay home, play your RAV and, most importantly, stay healthy!
We are always ready to answer all your questions in the chat or at hi@ravvast.com
