Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at feedback@ravvast.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at feedback@ravvast.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hi@ravvast.com.

REFUND POLICY

We hope you will like the goods, but if you are not satisfied, you can return or exchange them within 7 days after receiving them.

Proceed as follows:

  1. To request a return, please email feedback@ravvast.com with your order number and your request.
  2. Once you’ve submitted your return request, we will contact you with details of your return so that you can send your item(s) back to us. Returns are usually processed within 15 days of receipt and you’ll receive an email detailing your return once this has been done. Refund for you within 30 days after receiving the goods.
  3. We support the choice of refund or return within 7 days after the buyer receives the goods, if the product is not defective/damaged, and the return mailing fee shall be borne by the buyer.

WE DO NOT ALLOW RETURNS FOR THE FOLLOWING:

  • Products received without authorization.
  • Final sale items, items purchased on promotion at 20% off or more.
  • Products received in a condition other than their original condition and the original pack.
  • Products without their tags attached.
  • Products that are marked or damaged in any way.
  • Products that lack original accessories.
  • The goods have been recorded video or photographed before delivery to the buyer for reconfirmation of proper quality goods.
  • Products are custom products (scale are provided by the buyer and then customized).

Our returns department has the right to refuse any returned item that does not meet the original condition.

WE ARE NOT RESPONSIBLE FOR ANY:

  • International shipping delays.
  • Customs duties or taxes.
  • We will not be responsible if your package got send back due to customs duty unpaid.

RECEIVED FAULTY ITEMS?

If you believe an item you've purchased from us is faulty, incorrect or you're missing an item, please send us the following info at feedback@ravvast.com

ALL PICTURES SHOWN ARE FOR ILLUSTRATION PURPOSES ONLY. THE ACTUAL PRODUCT MAY VARY. A discrepancy between the actual product and the picture is not an indication of the improper quality of the goods.